Ensuring the success of your PAS-X MES project
Why PAS-X Services?
Our predefined PAS-X Services Packages enable a low risk approach by identifying and executing all necessary tasks for a successful MES project. They cover the entire lifecycle of your PAS-X MES solution – including project preparation and implementation, system operation and migration to a new PAS-X version. We can even strategically manage your global PAS-X MES rollout program. Should it be required, we can deliver consulting services for a turn key solution. The service portfolio is based on the best practices of the pharmaceutical and biotechnology industries.
- Rapid deployment
- Low risk implementation methodology
- Keeping you focused on your tasks
- Modular structure to find your specific package
- All implementation tasks identified
New digital services for Werum customers
Interview with Torsten Isenberg, Senior Director Services, and Jürgen Geidies, Director Head of Services at Werum IT Solutions
Werum has developed new digital services for its customers. What’s the objective?
Torsten Isenberg: We want to provide best possible support to our customers as they move toward the fully networked and smart pharmaceutical production, known as Pharma 4.0. For this, we are developing new digital services with two overarching goals. First, these services aim to simplify even further the processes between us and our customers. Second, the innovative digital PAS-X services help optimize our customers’ production processes.
Can you name a few examples?
Jürgen Geidies: Yes. We have, for example, improved our Incident Management System. Here, the user interface has been redesigned and the processing of tickets has been optimized. We have expanded the search function and, moving forward, also will offer an FAQ section to our customers.
"We will launch a web-based self-service portal for our customers and partners offering product information, databases, troubleshooting, and downloads of software and documents."
Jürgen Geidies, Director Head of Services, Werum IT Solutions GmbH
Is it also possible to connect Werum's Incident Management System to the customer's system?
Jürgen Geidies: Yes, that is also possible. For this, we provide a universal interface that customers can use to integrate our Incident Management System into their systems. Thanks to the process digitization, data can be easily and transparently exchanged between a customer's service desk and our system.
What further innovations are planned?
Torsten Isenberg: As part of the next phase, we will be introducing a web-based self-service portal providing, for
example, current product information, databases for know-how and configuration management, troubleshooting, and a download area for software and documents. The self-service features will be complemented by numerous contact options, such as chat and callback services. The portal will offer customized content not only to customers, but also to service and sales partners, PFU members and UGM participants.
"The networked factory is not limited to networking equipment – personal relationships to the people at our customers are very important to us."
Torsten Isenberg, Senior Director Services, Werum IT Solutions
Can you tell us more about new PAS-X services?
Jürgen Geidies: Our customers can, for example, use our new service for preventive maintenance of their PAS-X systems. Our PAS-X monitoring tool offers complete monitoring of the PAS-X system’s stability and performance in real time. It combines well-placed sensors with powerful functions that process incoming data streams into actionable information. PAS-X Monitoring recommends necessary maintenance work before MES performance decreases – preempting performance drop-off. This ensures PAS-X system efficiency while simultaneously relieving pressure on personnel.
What is Werum’s vision for the future?
Torsten Isenberg: Together with our customers, we want to realize the pharma factory of the future. As far as the networked factory is concerned, this is by no means limited to networking equipment. Personal relationships and the connection to the people at our customers are very important to us. Join in! Get in touch with us – online, by telephone or at one of our events.