New Self-Service Portal for Werum customers

Web portal with customer-specific FAQ, know-how databases, current product information and further services / Continuous expansion for different products and user groups

Werum IT Solutions' Self-Service Portal

Torsten Isenberg, Senior Director Services, Werum IT Solutions

Lüneburg, Germany, 27 February 2018 – Werum IT Solutions, the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries, launches a self-service portal for its customers. Under, Werum offers a modern web portal with a wide variety of services and information regarding its products and solutions. The offering comprises current product information, databases for know-how and configuration management, troubleshooting as well as a download area for software and documents. 

“We want to offer our pharmaceutical and biopharmaceutical customers the best possible support on their way towards Pharma 4.0. For that purpose, we develop new digital services to facilitate the processes with our customers,” declares Torsten Isenberg, Senior Director Services, Werum IT Solutions GmbH. “With our Self-Service Portal, we grant our customers direct access to solutions and information which are relevant for them. If you have any questions regarding the operation of the PAS-X installation in your plant, this portal will offer you basic information to help you solve potential problems that may arise. Additionally, we provide proactive services such as the assessment of Microsoft patches. Of course, our Service Desk is also integrated into the Self-Service Portal, together with our Incident Management System (IMS).”

All self-services can be reached from a single access point. The offering initially includes content for PAS-X KPI, Werum’s software product for the monitoring and assessment of pharmaceutical production, and will be expanded continuously. In the future, the portal will provide customized content not only for customers, but also for PFU members, UGM participants and Service and Sales partners.